Salon Cancellation & Lateness Policy
Salon Cancellation & Lateness Policy
All members of our arbor hair + spa team value your appointments. The time allocated for an appointment is reserved specifically for you. We understand that sometimes schedule adjustments
are necessary; therefore, we require a 72-hour notice to cancel or reschedule any chemical services (colors + perms) and hair extension appointments. All other services require a 48-hour notice to cancel or reschedule.
Please understand that when you forget, cancel, or reschedule your appointment without givingenough notice, we miss the opportunity to fill that appointment time with a client on our waiting list. It also leaves a gap in your stylist’s or esthetician's schedule, directly affecting their pay.
All new guests are required to have a card on file to book their appointment. All cards on file are added to the system via a secure electronic process that ensures the information is encrypted and remains safe. If we do not receive the required notice for rescheduling or canceling your appointment, the following fees will be applied to your card on file.:
- Cancelling or rescheduling your appointment at least 72 hours before your scheduled appointment time for chemical services (colors + perms) and hair extension appointments, and 48 hours before your appointment time for all other services would result in no charges.
- Any rescheduling or cancellation past 72 hours for chemical services (colors + perms) and hair extension appointments, and past 48 hours for all other services would result in a 50% charge of the reserved service amount.
- Failure to show up to your appointment without a call, email, or any form of communication with the arbor team will result in a 100% charge of the reserved service amount, regardless of the appointment type.
confirmation Emails: As a courtesy, we will send an email when initially schedule your appointment. Four business days before the appointment date, we will also send you a confirmation email for
your service appointment. Please ensure that we have your current email address on file so we can send you these important reminders.
Reminder SMS Texts: If you have a mobile phone, we will also send a short text reminder for your appointment 72 hours in advance. You can confirm your appointment directly through this text
reminder as well.
If you are more than 10 minutes late to your appointment, you may be asked to adjust the services scheduled or to completely reschedule the appointment, as we want adequate time to accomplish
your hair and/or skin goals. This is also to ensure our stylists and estheticians stay on time for the other guests they are servicing that day.
For color correction appointments, you will be required to pay a deposit at the time of booking to secure the appointment slot. The deposit will be the stylist's price per hour for a color correction for
one hour. This deposit will go towards the service for your color correction appointment. However, upon rescheduling the appointment, you must rebook within that same month (exceptions
applicable). If you fail to rebook within the timeframe, the deposit is nonrefundable and does not apply for any future services.
We appreciate your understanding and cannot wait to see you in the chair or spa bed!
If you have any questions regarding our policies, please call us at (320)-230-8890. Thank you for booking your service with arbor and we look forward to making you beautiful, in a healthy way!
- arbor hair + spa management
